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Company Updates

Q&A with Nutrisystem CEO Dawn M. Zier
I have documentation of weight and blood work showing where my Primary Doctor, employed by the Dept. In , the company went private after the franchisees bought out Katz, who had purchased the Philadelphia 76ers basketball team. Prior to his current position he was the CEO of CityGrid Media, an online media company that connects web and mobile publishers with local advertisers. Earlier in his career, he worked at General Motors and its GMAC subsidiary in various positions involving strategic and business planning, corporate finance and investments and new business activities. I still wanted to continue ordering, but wanted to have more control over when my money is leaving my bank account.

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I would get rid of that ad agency…they need to take a class in logical reasoning. I may be a stay at home mom with an old marketing degree but even I can recognize that irony! I have used the Nutrisystem program on and off for years. Originally started when they had clinics with medical teams that monitored your vitals, blood and conducted healthy lifestyle meetings for members to attend. However, it is an investment in your health and the overall benefits you can achieve are worth it.

I would suggest that potential customers do proper due diligence before picking up the phone. In terms of the food, I personally like the combination of frozen foods as it adds variety. There is something to be said about creativity when preparing the foods — from adding healthy toppings to pizzas — to adding spices and making deserts into something fun and satisfying.

There are countless recommendations and recipes. Frankly, I have never had a problem with customer support, delaying an order, or flipping plans because money was tight.

Lastly, Nutrisystem makes every effort to help customers transition, eat regular foods, right-size portions and use the products as needed to stay within guidelines for a healthy weight. There are two kinds of people as far as I am concerned…. Educate yourself, involve your doctor and transform your life in positive ways.

As a new customer that is very dissatisfied with Nutrisystem messing up my order that I paid extra for. I can repack it and pay to shop it back. I ordered low sodium and they went ahead and shipped it. As a business owner myself I would never tell my customers to live with it. I would suggest others look up the amount of sodium and preservative pouches.

No more rubber muffins for me. They are on incessantly. I either change the channel or mute the TV. Could you please find a different way to advertise your product?! After I found out that she may be singing at the Trump inauguration, I was extremely displeased that she represents a company and program that I liked in the past.

I also called QVC and complained that they should remove her from advertising your product. I cannot buy from someone who aligns themselves with Trump. He and his administration stand for everything that is bad in our country….. Wow, whatever happened to freedom of choice? Is Marie Osmond the only person that eats NutriSystem, because we are all pretty much sick of seeing that conceited face and the mirror that you so conveniently placed so we could see her butt.

Surely there must be another celebrity you could use. I joined via phone after hearing the TV commercial about the guaranteed Fast 5 program and the rest of the 35 day program. I did not consult the web site before signing up. The sales person did not say anything about being obligated to a second shipment and did NOT inform me that I must call back within 14 days of receipt not 14 days on the diet if I was not satisfied.

I did the Fast 5 and continued on with the program. The food was marginal and some was almost inedible. But I carried on.

I did not lose any more weight but did begin to put fat on my belly over the 15 days of the diets. It was definitely not working and I was definitely NOT satisfied. I called the a counselor and he wanted to put me on a calorie diet and told me that I was obligated to a 2nd month of food. I said NO and demanded my money back and refused to allow a 2nd shipment.

We argued for quite some time. I told him I had never been informed of being committed to a 2nd shipment and that I had never been told that the satisfaction guarantee only was good for first 14 days after shipment. I wanted a full refund. Again, I had never gone to the website. He then transferred me to someone that agreed to a refund for the remaining food.

I told him that I wanted a full refund. The next day I returned 20 days of food via UPS at my own expense. I am not satisfied because I did not lose weight and put on belly fat.

I am not satisfied because the food was full of carbs and salt. I am not satisfied because most of the food was marginal at best and some things like the risotto were inedible.

I am not satisfied because I was misled by the television commercial. I followed the program, but it did not work. Iam very unhappy with this diet.. Which caused me to have alot of headaches and dizziness. So I called for my refund back.. I will take this further.. I am sorry to hear that we have not met your expectations. We want to do everything we can to provide the best possible service to our customers.

Please contact me so I can look into this matter and will provide you with a resolution as quickly as possible. I have been a member for over a year but would like to cancel my account! I can not believe that one of your representatives called me on Easter Day afternoon! This is the most precious holiday for me and do not approve of your tactics! Please remove me from your list and do not call me again! I just wanted to let you a know of a success story that you should know about.

My wife joined Nutrisystem in She did the plan and maintenance program. In my wife weight lbs and lost almost lbs. Now in she still weighs lbs. I just wanted to thank you because of the system you changed her life. I have never felt the need to write a company because of bad service, because I have never felt more insulted and upset about how I was treated. I called yesterday to place an order for my husband and I. This is our third time being on the program. It has successfully worked out for us in the past and we decided to get on the program once again.

When I called yesterday I spoke to a counselor who informed me of current pricing and promotions. I explained to her i was pretty familiar with the programs and I was not interested in the current fast 5 program. I just wanted to order the select program for my husband and I. She mentioned there would be a discount for both of us being on the program and a discount for us not selecting the Fast 5 program. I told her I would call back today to complete my order and she told me everything we discussed would be noted in the system.

This evening I called to complete my order. This time a different agent answered. I was shocked to hear the gentlemen give me a completely different price than quoted. I was very specific with him as to what was offered to me the day before.

How it was a discounted rate for the first two months. He then proceeded to take 15 minutes to figure how what discounts the other agent offered me, then after being unsuccessful he said I would have to pay the higher price.

I stressed again to him the discussion I had just yesterday and the pricing that was offered to me. He told me it was not true that the counselor would have been fired if she offered me such a discount. I told him that was unfair and I asked to speak to a supervisor. He proceeded to place me on hold for several minutes. Then tells me that he and his supervisor were going to go listen to my phone call that I had with the other agent yesterday.

I could not believe it. I felt like he was calling me a liar. He said he had to call me back as the phone call I had with the other agent was 22 minutes. He said that the other agent gave me the pricing for the core program and not the select program which is what I requested.

I told him he obviously did not listen to the call because I specifically discussed how I preferred the frozen foods and we discussed the select program. I ask for a third time to speak to the supervisor.

At this point I had been hold for several minutes and this whole process of them calling me back and placing me on hold had been an hour.

I told him I was upset , he made me feel like a liar and the how rude and unprofessional his supervisor was because I requested to speak to him 3 times and he never came on the phone.

I am absolutely insulted and beyond angry with the level of service that represents your company. It is a appalling. Calling and talking about weight loss is already a sensitive issue, but then having someone insult you by making you feel like your a liar and being rude is beyond upsetting.

I just got a phone call right now from the Supervisor. He magically appeared and tells me that he apologizes because he did not listen to the phone call with me and the other agent.

So I guess I was lied to. He also said he was not at his desk the whole time, but after reviewing my records I was correct. The first agent I spoke to the day before clearly put in the notes the discounts I mentioned. He said he was sorry initially he was just going off of what the current agent said and he never really read the notes in the file or listened fully to the conversation.

WOW that is a supervisor! I would think it would be common sense to check a clients file before assuming they are wrong. But with people working for you who are as unprofessional as the representative and supervisor I dealt with tonight I would be mortified for them to experience what I did. I am so upset, offended and really disappointed. I was insulted, lied to and treated unprofessionally. I was really looking forward to getting back on the program and ordering my food tonight.

I just could not deal with those two. It is still unbelievable to me. I thought it would be nice to bring to your attention the situation of your normal lower middle class individual. I have never thought of myself as obese — I am app. My typical daily meal would be a yogurt or eggs, oatmeal or cottage cheese — as it has been for years. I only make 23, a year and am the sole support for two teenage boys.

I do not have money for food shopping — we shop once every four months. We do not buy high end items. It would run me app a month — which is quite close to my weekly pay. This would apply to every diet system — not just yours. So having celebrity spokespeople does not help your sales for a great part of this country. All of your spokes people can more than afford your diet plan. Most of us have a hard time believing any of them actually have to pay for your product. Mentally it is just simply not fair.

Using a celebrity screams out to the consumer high price. I personally would love to use your product. I would love to see it work for me. I would love to not have to pay for it. In the nineties you offered a video set of exercises. I know because I had them. In the years since I have worn them out. Is there any way I might be able to find another set? Did not know if you had some stored away that I could purchase? I am a manager of a grocery store in the small town of Hartford, Wisconsin, and the other day I heard a song in our store that I thought could easily be turned into an ad campaign for your product.

You will no doubt remember it. Here are a couple example clips of the song…. Dunkin Donuts Corporate Office. How would you rate your experience with NutriSystem? Thanks, Abraham Quartin Reply. If you think its bad being a customer. Try working here, hell on earth Reply. Her face is totally annoying her voice is disgusting change it Reply. You have been out of stock for more than 1 month Thank You Reply.

Dawn Zier This unfortunately is not a positive feedback correspondence. Sincerely; Michael Caruso Reply. Later I was going to start the program again but now no way would I…They lie and treat you as if its your fault…Bad company to deal with Reply.

Unhappy in Texas, S firmin Reply. This is my second posting. My first one was deleted. The terms were as follows: I am furious with Nutrisystems. You people have misled and lied to me about my next order. Excuse me, but this is totally wrong. Unacceptable, and unethical business practice. In and 16, she championed a strategic vision that centers on building a multi-brand and multi-channel approach to capture a more significant share of the weight loss market and to expand into the broader health and wellness space.

The strategic acquisition of the South Beach Diet brand was one of the first steps. In , the Company experienced its first full year of revenue growth in 7 years. Guidance for implies that the Company will have its fourth consecutive year of double-digit growth. At the outset, she put in place a facts-based culture that drives a focus on priorities, accountability, customer-centricity, and teamwork. In recognition of her overall professional impact, Dawn was named a Power Woman.

Most recently, she was recognized by Institutional Investor magazine as one of the best CEOs nationwide. Over the years, she has also served on boards and chaired committees for multiple marketing and media entities, including the Data and Marketing Association's DMA Board from to , where she was a voting director and on the executive committee. While there, Dawn held numerous leadership positions throughout her tenure culminating with President of the international business, the company's largest division, responsible for nearly a billion dollars of revenue and 1, employees across Europe, Asia Pacific and Latin America.

The Chaplin Tyler Executive Leadership Lecture Series brings leaders from the business, non-profit and government sectors to the UD campus to share their experiences and insights with students, faculty and the business community.

The series, which is supported by the Chaplin Tyler Endowment Fund, is dedicated to the memory of Chap and Elizabeth Tyler, their commitment to education and their determination to help young people achieve success in the business world.

Photography and videography from this event may be used for promotional purposes. Notify the event photographer at the time the photograph is being taken if you prefer not to be photographed.

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